1. Introduction

Akma Stone is committed to protecting the privacy and personal data of its customers and website visitors. We process personal data in accordance with the Saudi Personal Data Protection Law (PDPL) issued by Royal Decree No. (M/19) dated 09/02/1443H and Council of Ministers Resolution No. (98) dated 07/02/1443H, as well as all applicable laws and regulations in the Kingdom of Saudi Arabia.

This policy explains how we collect, use, store, and protect personal data, and outlines the rights of data subjects.

2. About Akma Stone

Akma Stone is a company specializing in natural stone and related products. We provide high-quality materials and services to individuals and businesses through our website: https://akmastone.com

3. Personal Data We Collect

We may collect the following data:

Full name
Phone number
Email address
Billing and shipping address
Payment-related information (processed securely via payment gateways)
Order and transaction details
IP address, browser type, device information
Cookies and usage data

4. How We Use Personal Data

Personal data is used to:

Process and fulfill orders
Manage payments and invoices
Communicate with customers
Improve website performance and user experience
Comply with legal and regulatory obligations
Prevent fraud and ensure security

5. Payment Policy

Payments are processed securely through PayTabs (https://paytabs.com) and Al Rajhi Bank (https://alrajhibank.com.sa).
We do not store sensitive payment details such as card numbers.
Installment payments may be offered through Tamara, subject to its terms and conditions.
All prices are displayed in Saudi Riyal (SAR) unless stated otherwise.

6. Refund & Cancellation Policy

Refunds and cancellations are subject to product type and order status.
Custom or made-to-order products may not be refundable.
Approved refunds will be processed to the original payment method within the timeframe specified by the payment provider.

7. Cookies & Tracking Technologies

Our website uses WordPress and related plugins, including:

Google Analytics
Meta (Facebook) Pixel
Cookies and similar technologies

These tools help us analyze traffic, improve functionality, and enhance user experience. Users can manage or disable cookies via their browser settings.

8. Data Sharing & Disclosure

We may share data with:

Payment service providers (PayTabs, Tamara, banks)
Shipping and logistics partners
Analytics and marketing platforms
Government or regulatory authorities when required by law

We do not sell or rent personal data to third parties.

9. Data Storage & Security

Personal data is stored securely on protected servers.
Appropriate technical and organizational measures are implemented to prevent unauthorized access, loss, or misuse.
Data is retained only for as long as necessary to fulfill its purpose or comply with legal requirements.